INTRODUCTION

Fortunica Casino is promoting responsible behaviour in gaming as a part of customer care and social responsibility policy. We see it as our obligation to you, our customers, to guarantee that you have a positive wagering experience on our site while also being mindful of the social and financial consequences of problem gambling. 

MAINTAINING CONTROL

Gambling should be regarded as a recreational activity rather than a source of income. While the majority of people view gambling as a recreational activity and spend just what they can afford to risk, for some it may be more challenging. To keep your gambling habits under control, we suggest you keeping in mind the following points: 

• Gambling should be done moderately and as a source of entertainment rather than a legitimate way of gaining money

• Avoid loss-chasing and amplifying your betting – there is always another day

• Only bet when you can accept a loss

• Keep in mind the amount of time and money you spend

• If you need a break from gambling, you can activate self-exclusion from one or all products by contacting Support

If you have any concerns regarding your gambling behaviour, please contact one of the organisations which we referred to below.

RECOGNIZING A PROBLEM

If you are concerned that gambling has had a harmful impact on your life or the life of someone else, the questions below may help you determine this.

• Is gambling keeping you from going to job or college?

• Do you gamble to entertain yourself or to avoid boredom?

• Do you gamble alone for extended periods of time?

• Have other people pointed out your gambling habits?

• Have you lost interest in family, friends, or hobbies as a result of your gambling?

• Have you ever lied about how much money or time you spend gambling?

• Have you lied, stolen, or borrowed to continue your gambling habits?

• Do you find it difficult to spend your "gambling money" on anything else?

• Do you gamble till you run out of money?

• Do you feel obligated to try to recoup your losses as quickly as possible after losing?

• Do you feel lost and in despair if you run out of money while gambling, and do you feel the desire to gamble again as quickly as possible?

• Do you feel the need to gamble after arguments, disappointments, and frustrations?

• Does gambling bring you depressing or even suicidal thoughts?

The more questions you answer "yes" to, the higher the likelihood of you having problems with your gambling. Please call one of the organizations listed below under Gambling Help Organizations to speak with someone who can provide you with guidance and assistance.

GAMBLING HELP ORGANIZATIONS

Should you be experiencing gaming harm, or if you decide to exclude yourself from gaming, we recommend that you seek additional support and advice from a recognised counselling or support service who have experience in problem gaming and addiction.

• Gamblers Anonymous - https://gamblersanonymous.org/ga

• Gambling Therapy - https://www.gamblingtherapy.org ; contact [email protected]

• The National Council on Problem Gambling (Canada) - National Problem Gambling Helpline (1-800-GAMBLER); chat https://www.ncpgambling.org/help-treatment/chat/

• Gamtalk - https://www.gamtalk.org/treatment-support/

• GambleAware - https://www.gambleaware.org/

MEASURES

Players can take measures to protect themselves while gaming responsibly. One effective approach is setting limits on real-money deposits and purchases. We believe in empowering you to manage your own budget while playing online. That’s why we provide the option to set and restrict your own weekly real-money deposit limits, helping you stay in control of your spending. Please contact our support team if you have any questions. 

• Time Out Periods

We offer short-term Time-Out periods of 12 hours and 24 hours, as well as extended options of 3 days and 7 days. During this time, you will be unable to play any real-money or play-money games on our platform.

Once you initiate a Time-Out or self-exclusion, you will be prompted to close all active game tables. The restriction will take effect immediately after this step. Additionally, you will be automatically unregistered from any tournaments scheduled to start during your Time-Out or self-exclusion period.

During this period, deposits and inter-account transfers will be disabled, and you will notreceive any marketing emails or newsletters from us.

• Self-Exclusion

You have the option to self-exclude from your account for various durations, including 15 days, 30 days, 60 days, 180 days, 1 year, or 3 years. Once self-exclusion is activated, your account will be blocked, and any remaining funds in your gaming account will be refunded. During this period, you will not be able to reactivate your account or create a new one.

After the self-exclusion period ends, you may resume gambling by contacting our customer support team. However, your account will only be reopened after we receive your formal written request and following a mandatory seven-day cooling-off period.

• Permanent Self-Exclusion

If you choose to exclude yourself, we strongly advise seeking support and guidance from a reputable gambling addiction organization. Additionally, consider utilizing self-exclusion tools provided by other gambling operators for any additional accounts you may have.

• Permanent Self-Exclusion Links

There are a number of other third-party applications that gives you the possibility to completely block your computer from accessing gambling internet sites by using a software. More information can be found:

Gamblock: www.gamblock.com

Betfilter: www.betfilter.com

CONTACT INFORMATION 

If you have any questions about this Policy or our responsible gaming program, please contact either our Support Team - [email protected] .

Last updated: March 18, 2025