COMPLAINTS AND ARBITRATION

If You have a complaint to make regarding our services, You may contact our customer support by email at [email protected]

By agreeing to these Terms, and to the extent permitted by applicable law, You agree that any and all past, present and future disputes, claims or causes of action between You and Us arising out of or relating to these Terms, the Service, the formation of these Terms or any other dispute between You and Us, or any of Our licensors, distributors, suppliers or agents and whether arising prior to or after your agreement to this Terms, (collectively, “Dispute/s”) will be governed by the procedure outlined below. You further agree that any arbitration shall not proceed as a class, group or representative action.

Before filing a claim against us, You agree to try to resolve the Dispute by contacting [email protected] . In the same way, before we file a claim against You, We agree to contact You first through the email address You have provided to us during the creation of Your Account. If a Dispute is not resolved within sixty (60) days after the email noting the Dispute is sent, either You or Us may initiate an arbitration proceeding.

If a dispute between the Operator and the Player cannot be resolved through negotiations, the Player may refer the dispute to an approved Alternative Dispute Resolution (ADR) service in accordance with the Tobique Gaming Act. The decision of the ADR service shall be considered final and binding to the extent permitted by applicable law.

Last updated: March 18, 2025